Privacy Policy

Anakto ("Anakto," "we," "us") provides a business communication platform available at www.anakto-iq.com that helps businesses recover missed calls through lead management, conversation tracking, and SMS follow-up.

Depending on how you use Anakto, we may process:

• Business account information such as business name, contact details, and configuration settings
• Customer contact information such as phone numbers and names associated with inbound calls or SMS conversations
• Call event metadata such as missed-call signals, timestamps, and related telephony events
• SMS message content sent or received through the platform
• Lead and conversation records created in your Anakto dashboard
• Technical and usage data such as log data needed to operate and secure the service

We use this information to:

• Provide missed-call follow-up and customer communication services
• Create and manage leads, conversations, and notifications for your business
• Operate, maintain, troubleshoot, and improve the platform
• Respond to support requests and communicate with account holders
• Help prevent abuse, fraud, and unauthorized access

We do not sell personal information. We may share information with service providers that help us operate Anakto — for example, telecommunications, hosting, and infrastructure providers — only as needed to deliver the service. We may also disclose information if required by law or to protect the rights, safety, and security of Anakto, our customers, or others.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on account status and the type of data involved.

We use reasonable administrative, technical, and organizational measures designed to protect information processed through Anakto. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Business account holders may access and update certain account information through the Anakto dashboard. Depending on your location, you may have rights to request access, correction, or deletion of certain personal information. Contact us at [email protected] to submit a request.

Businesses using Anakto are responsible for ensuring they have appropriate consent and comply with applicable messaging laws, carrier requirements, and industry rules before sending SMS messages to customers. Anakto processes message content and related metadata to deliver the communication services requested by the business account.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

Questions about this Privacy Policy can be sent to [email protected].